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REWARDLOGIC BEACONS

AUTOMATED CUSTOMER SERVICE

One of the biggest leaps forward in customer experience technology, Beacons give you a powerful new way to engage with your customer through mobile devices in all kinds of places and in all kinds of ways. 

ITS LIKE HAVING MORE SALES ASSOCIATES

  • Welcome customers when they arrive and reward them for visiting your store.
  • Add Beacons to each department and change the content being sent to your customer when they move around your store.
  • Use to interact with customers at events.

REACH YOUR CUSTOMERS IN AND OUT OF STORE


  • Add Beacons to retail partners like hotels or restaurants and when your customers arrive, reward them for their visits.
  • Track customer beacon events.
  • Automatically send surveys by email, thank customers for their visit and use real-time interaction to drive additional sales and upsell.
  • Use advanced features like rotating daily promotions to keep your customers engaged.

HOW IT WORKS
5 EASY STEPS

Installing Your Beacons

STEP 1 - You receive your beacons from us and place them in each department. All you have to do is turn them right side up and they are on. The Beacons are easy to hide as their dimensions are 2" x 1/2".

STEP 2 - We set up the actions that each Beacon will perform on your customer's mobile devices.

STEP 3 - You tell your customers to download the App.

STEP 4 - The Beacons will immediately interact with your customers the moment the App is downloaded and the customer is in the store. The App does not have to be open. 

STEP 5 - You can easily adjust the Beacon effects using the Rewardlogic Campaign Designer to coordinate with your ongoing marketing campaigns. It just takes a few minutes to make new effects  or adjustments.

Customer Experience Example

STEP 1 - Your customer arrives at your store and upon entering they receive a welcome message on their phone and a reward of 50 points.

STEP 2 - A message is sent to your sales department letting them know the name of the customer that has arrived.

STEP 3 - Your customer walks into the showroom and receives the latest promotion on their phone.

STEP 4 - Your customer walks into the clothing department and receives a special member offer of double the points on all black label clothing products. 

STEP 5 - The visit activity is logged and your sales staff can review customer activity cross referencing the visits to purchases and use Rewardlogic email and push notification to follow up with either upselling or suggestive selling. 

EASY TO MAINTAIN

Beacons require very little maintenance. The battery is the only thing that has to be changed periodically. Batteries generally last up to 1 year and an email is automatically sent notifying you that the battery needs to be changed when there is 2 weeks life remaining. 

ASK US HOW WE CAN CUSTOMIZE YOUR BEACON EXPERIENCE TO INCLUDE YOUR EMPLOYEES